Refund policy
We offer a 30-day return policy — you have 14 days from the date your order arrives to request a return.
To be eligible, the item must be unused, in its original condition, and returned in the original packaging.
Return requests made after 14 days will not be accepted.
We stand behind our products with a 100% satisfaction guarantee — if you’re not completely happy, we’ll make it right or refund you.
To start a return, email us at support@shopellasydney.com
Once your request is approved, you’ll receive a return label and step-by-step instructions.
Items sent back without prior approval will not be accepted.
If you have any questions about returns, reach out anytime at support@shopellasydney.com
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it quickly.
